Terms & Conditions
General Terms & Conditions
1. In order to ensure the security of your account, you are responsible
for maintaining the confidentiality of all information related to your
account, including your password. Additionally, you bear responsibility
for restricting unnecessary access to your computer in order to prevent
unauthorised access to your online account.
2. You further agree to accept complete responsibility for all
activities that occur via your account and its companion password.
3. It is your responsibility to take all reasonable steps to keep your
password both secure and confidential. If you learn or believe that your
password has become available to another person or persons, or if you
discover that your password has been utilized in an unauthorised of
inappropriate manner, you need to inform us immediately of this breach.
4. In setting up your account with us, it is important that you ensure
all of the information that you provide is true and correct. Please
advise us of any changes that occur in regard to your account
information promptly. Updating of account information can be undertaken
by accessing the Your Account area of the website.
5. We reserve the right to terminate accounts, remove or edit any
content or cancel orders at any time at our sole discretion. (Cancelled
orders will result in no charge being assessed to you.) Additionally, we
reserve the right to refuse access to the website, also at our sole
6. We are committed to taking every step possible to ensure that your
access to our website will be uninterrupted. Additionally, we equally
are committed to making certain that all transmissions are error free.
Nonetheless, we are unable to offer a guarantee in this regard. The
manner in which the Internet itself functions renders it impossible for
us to make any sort of wide ranging guarantee regarding access and
7. There will be instances when access to our site will be suspended
temporarily for maintenance and service. Rest assured that any such
interruption or suspension will be limited in duration.
8. The owners and operators of this website, in cooperation with other
Internet venues, maintain a standard of conduct for users and visitors
to this site.
9. By accessing this website, you agree not to utilize this website
venue in any manner or fashion that will cause or is likely to cause the
website (or access to the website by others) to be impaired,
interrupted, or damaged.
10. By accessing this website, you are acknowledging that you understand
that you are wholly responsible for all electronic communications sent
by you to or through this website. You fully understand that any such
electronic communications must be strictly for lawful purposes.
11. Pursuant to the applicable statutes and regulations of the UK, as
well as all applicable international treaties and agreements governing
electronic communication, you are wholly prohibited from utilizing the
website for any of the following purposes:
• To attempt to defraud any person or other legally recognized entity.
• In connection with a criminal offence or other unlawful activity.
• To send, use or reuse any material that is illegal, offensive,
abusive, indecent, defamatory, obscene or menacing; or in breach of
copyright, trademark, confidence, privacy or any other right; or is
otherwise injurious to third parties; or objectionable; or which
consists of or contains software viruses, political campaigning,
commercial solicitation, chain letters, mass mailings or any 'spam'
(this includes materials deemed pornographic by contemporary community
• To cause annoyance, inconvenience or needless anxiety to another person.
13. Many of our products are artisan and handmade, therefore we
advertise them as +/-, which means that products may vary within a 10%
range of the stated weight.
Introduction & Your Rights
The welsh Truffle Company understands that your privacy is important. We
understand that you have a right to know how information about you is
utilised and shared. Because we value your custom and the trust that you
protect your interests whilst you do business with us. The purpose of
our gathering any personal data when you visit our website is to make
your experience as satisfactory as possible over time, and we will keep
your data on file to this end for a maximum of 5 years, after which, if
you show no interest or activity, your data will be deleted. Our lawful
basis for gathering personal data is consent - by accessing this
website, you agree and consent to receive electronic communications from
the owners and operators of this website and their agents; by accepting
our Terms & Conditions whilst completing a purchase, or by opting-in to
our markerting newsletter, you give your consent for us to gather and
the right to request at any time a full disclosure of the information we
hold about you, or an extraction thereof in a portable format. You have
the right ro request, at any time, that we delete any such information
from our records if you no longer wish us to hold it for the purposes
are handling your information, you have the right to raise a complaint
with the ICO (Information Commissioner's Office, at ico.org.uk). If you
wish, at any time, for any of the information we hold about you to be
corrected or restricted, you are welcome to contact us with your
We obtain information from four primary sources:
1. Information that you provide.
When you voluntarily enter onto our website, we receive and store
information provided by you. Additionally, if while visiting our website
you elect to provide us with other information about you, we will
receive and store that information as well. Any information that we
receive from you and subsequently store is used for the sole purpose of
customising future visits by you, to respond to your requests and to
communicate with you. In short, any information we collect is maintained
by us to make your transactions with us easier and more satisfactory.
2. Information retained automatically.
There are certain instances when we retain certain types of information
automatically. We gather this information automatically through your
specific interactions with our website. Like many other websites, we
utilise 'cookies', which are small nuggets of data given to your web
browser by our website, which remember information about you, eg your
preferences. There are certain tools or utilities that allow you browse
websites anonymously. If you do elect to utilise such tools or
utilities, we will not be able to provide you with a targeted or
personalised experience when you visit our website. Indeed, if you do
have 'cookies' disabled in your browser settings, there are some
websites that you will not be able to access at all.
3. Information from email communications.
From time to time we will send you emails regarding products and
services offered by, or through, our website. In some instances, we will
be electronically notified that you have opened an email sent by us. If
you would rather not receive emails from us, please update your
preferences or Unsubscribe via the links which we include at the foot of
each of our emails.
4. Information from other sources.
In some limited instances we may receive information about you and your
shopping, product and service preferences from other sources. This
limited information will be added to the account information we maintain
on our website. An example of information received from other sources
would be information collected by one of our associated vendors.
5.Website and information security.
We take every step possible to protect information that you provide to
us or that is collected through our website on your behalf. Whenever
possible, we use specialised software that encrypts information that you
input and transmit to our website. In order for you to assist us making
certain your information is as secure as possible, do not share your
password with anyone else. Additionally, if you are utilising a shared
computer to access our website, take the time to log off completely
after each and every visit to our website. We store credit card
details, which are fully encrypted, and our entire website operates
behind the Secure HTTPS protocol as well as a secondary server firewall.
6.Exchange and sharing of information
As a general rule, our company does not share any information we collect
regarding our customers. There are some limited instances in which we do
share information in order to better assist and serve our customers
below.) We will never sell any information we collect in regard to our
customers at any time. Any information that we do share is only shared
with entities that are subsidiaries of our company, or with entities
that we have contractual relations with to provide you with certain
products and services. Any such entity must agree to comply with the
receiving any information about you or your product and service
preferences. From time to time, information collected may be shared
with the following types of entities (within the parameters outlined
From time to time, we do employ other individuals or companies to
perform certain functions. For example, we regularly contract with
delivery services such as Royal Mail, DPD and DHL. It may be necessary
to provide such an entity with information about you in order to further
the fulfilment of our own agreement to provide you with products or
B. Affiliated businesses
In some instances, we do provide products and/or services through
affiliated businesses. In these instances, it may be necessary to
provide an affiliated business with some information about you in order
to further the fulfilment of our own agreement with you.
C. Legal process
On rare occasions, we are legally obliged to provide limited information
in order to remain in compliance with the law, to protect our rights
under the conditions of use we have publicly endorsed, or to protect the
safety of our company, its employees, our website users or other
D. Your consent
Any other release of information will require your consent.
Licence to access and for limited use of website
The owners and operators of this website grant you a limited licence to
access this website venue. You are permitted the use of this website via
this limited licence for personal use only.
Pursuant to the limited licence to access this website, the owners and
operators do not grant to you any authority to download any portion of
the site (other than automatic page caching as necessary to utilize the
features of the website. Further, you are not permitted via this limited
licence to modify the website or any portion of it without the express
prior written consent and permission of the owners and operators of this
The limited licence referenced herein does not include any resale of
commercial use of this website or its contents unless specifically
authorized otherwise by the owners and operators of this website. You
are prohibited from any collection and unauthorized use of any product
or service listings, descriptions, or prices of the same. Additionally,
you wholly are prohibited from undertaking and derivative use of this
website or any contents herein. You wholly are prohibited from any
downloading or copying of any account information, including such
information contained in your own account or any other account duly
established at this website, for the purposes of attempting to benefit
any other merchant or vendor. Further, you wholly are prohibited from
the utilization of data mining, robots or any similar functioning data
gathering and extraction tools or software.
All contents of this website are protected by all applicable patent,
registration and copyright laws and treaties currently in force. Thus,
this website (or any portion thereof) may not be, in any fashion,
reproduced, duplicated, copies, sold, resold, or otherwise exploited for
any purpose (commercial or otherwise) beyond that for which permission
is granted in this limited licence to access the website. This website
(or any portion thereof) can only be reproduced, duplicated, copies,
sold, resold, or otherwise exploited for any purpose (commercial or
otherwise) beyond that for which permission is granted in this limited
licence with the express prior written permission of the owners and
operators of this website. Nothing in this limited licence extends
permission or authorization to you to frame or use framing techniques to
enclose any trademark, logo, or other proprietary information (including
images, text, page layout, or form) of this website without prior
express written consent of the owners and operators of this website.
You are prohibited from utilizing any so-called 'meta tags' or any other
type of electronically 'hidden text' using any of the propriety
information or materials contained at this website without the prior
express written consent of the owners and operators of this website. You
are granted a limited, revocable, non-exclusive right to create a
hyperlink to the 'Home Page' of this website.
Any violation of the provisions of the limited licence will result in a
termination of your access to this website. Further, the website owners
and operators reserve their right to any and all avenues of legal
recourse that may be available to them in the case you do violate any
provision of this limited licence.
As referenced previously, all content included and maintained on this
website (including, but not necessarily limited to text, graphics,
logos, button icons, images, audio clips, digital downloads, data
compilations, and software) is the property of the owners and operators
of this website, it affiliates and/or various content suppliers and,
thus, is wholly protected by the laws of the UK relating to intellectual
property as well as all applicable treaties now in force.
You wholly are prohibited from systematically extracting or utilising
any of the contents included and maintained on this website without the
prior express written permission of the owners and operators of this
website. As referenced previously, you wholly are prohibited from
utilizing any data mining, robots, or similar data gathering and
extraction tools to extract (whether once or many times) for
re-utilisation of any substantial parts of this website, without the
prior express written permission of the owners and operators of this
Terms & Conditions relating to the sale of products and services
Please take the time to review our terms and conditions relating to
sales that governs purchases of goods or services that you make from
in compliance with the statutes and regulations of the UK, the European
Union and of all applicable treaties now in force.
Terms & Conditions relating to the sale of products to you
In this section, the owners and operators of this website provide to you
the terms and conditions relating the sale of products to you from and
through this website. The terms and conditions presented herein are done
so in compliance with all applicable laws of the United Kingdom and the
Contract for sale of goods and/or services
A contract will be deemed to exist between the owners and operators of
this website and any duly authorized purchaser at the point in time that
the owners and operators of this website transmits a confirmation email
to the purchaser. The order submitted by any purchaser is deemed to be
an offer to purchase products and/or services designated within the
order itself. Acceptance occurs at the point in time that the owners and
operators of this website transmit the aforementioned confirmation email
to the purchaser.
Any products that may have been ordered by a purchaser but which are not
included in the confirmation email transmitted from the owners and
operators of this website shall be deemed not to be a part of any contract.
Pricing and availability of products and services
The owners and operators of this website shall make their best efforts
to provide accurate and up to date information about product and/or
service availability on this website. Furthermore the images supplied on
the product description pages are merely an example of the product
available and the actual product which you receive upon delivery may
vary from this image.
Dispatch estimates provided to purchasers at the time of a sales
transaction are estimates only.
As any order is processed, the purchaser shall be advised of any
products and/or services that are determined to be unavailable with all
The owners and operators of this website endeavour always to ensure that
product and/or pricing is accurate at all times. Should a product and/or
service be incorrectly priced for one reason or another, the owners and
operators will do as follows:
a. If the product's price is lower than that advertised on the website,
the product will be sold to the purchaser at the lower price.
b. If the product's price is higher than that advertised on the website,
the purchaser shall have the option of purchasing the product at the
higher price or shall have the option of rejecting the same.
More specific information can be found on the Pricing and Availability
You must be over the age of eighteen years in order to purchase products
and/or services from this website.
Affiliated companies and marketing
From time to time, the owners and operators of this website may provide
links and/or advertisements regarding the products and services offered
by affiliated businesses. The owners and operators of this website are
not responsible for evaluating the products and/or services offered by
these affiliated enterprises. We do not warrant, guarantee or endorse
any of these products and/or services. Additionally, the owners and
operators of this website assume no responsibility or legal and
equitable liability whatsoever for the actions, advertisements, products
or services of these affiliated third parties.
Ingredient & Nutritional Information Disclaimer
Please note that whilst we take every care to ensure the product
information displayed on our website is correct, product recipes are
regularly changed and this may affect nutrition and allergen information
therefore you should always check product labels and not rely solely on
the information presented on the website.
Agreement to electronic communication
By accessing this website, you agree and consent to receive electronic
communications from the owners and operators of this website and their
agents. All agreements, notices, disclosures and other communications
will be transmitted to you electronically. In no way will electronic
communications be deemed to alter or amend any rights guaranteed to you
by any applicable statute or regulation.
The owners and operators of this website will be responsible for any
losses you suffer as a result of any breach of these conditions by the
owners and operators of this website if the losses were reasonably
foreseeable to both you and us when you commenced using the website or
at the point in time when a contract for the sale of goods or services
was formed. The owners and operators of this website (and their agents)
will not be responsible for any business loss (including loss of
profits, revenue, contracts, anticipated savings, data, goodwill or
wasted expenditure) or any other indirect or consequential loss that is
not reasonably foreseeable to both you and us when you commenced using
the website or when a contract for the sale of goods was formed. The
owners and operators of this do not limit in any way our liability by
law for death or personal injury caused from our negligence or breach of
duty as required by law.
Changes, alterations and variances
The owners and operators of this website reserve the right to make
changes to this website, and to its policies at any time. You will be
subject to the policies and terms and conditions in force at the time
that you access and use this website or that you order goods from us,
unless any change to those policies or these conditions is required to
be made by law or government authority (in which case it will apply to
orders previously placed by you). If any of these conditions is deemed
invalid, void, or for any reason unenforceable, that condition will be
deemed severable and will not affect the validity and enforceability of
any remaining condition. This provision on changes, alterations and
variances is presented in compliance with all applicable statutes and
Events and circumstances beyond our control
The owners and operators of this website will not be held responsible
for any delay or failure to comply with our obligations under these
conditions if the delay or failure arises from any cause which is beyond
our reasonable control. This condition does not affect your statutory
If you breach these conditions and we take no action, we will still be
entitled to use our rights and remedies in any other situation where you
breach these conditions. Applicable law and governing
jurisdiction. These conditions are governed by and construed in
accordance with the laws of England and Wales. You agree, as we do, to
submit to the non-exclusive jurisdiction of the English courts.
When ordering goods from this website for delivery overseas you may be
subject to import duties and taxes, which are levied once the package
reaches the specified destination. Any additional charges for customs
clearance must be borne by you. The owners and operators of this website
we have no control over these charges and cannot predict what they may
be at any time. The Welsh Truffle company can't and will not accept
responsibility for orders that are delayed or stopped by local customs
and/or border control.
Fresh truffles are non returnable as they are classed as perishable , Other product
returns must be made within 7 days of receiving your product. The
products must be returned in their original condition.
Requests for cancellations must be made before 11am on your Dispatch
Date - see your Order Confirmation email and Order History for details.
The Welsh Truffle Company cannot cancel or refund orders for the following
products, which are non-returnable once we have sourced them for you:
* Fresh Truffles
Please make sure you are happy with your basket before making payment
and completing your order. Please check your Order Confirmation email
to review the details of the order that you have submitted. The Welsh Truffle Company cannot be held liable for acting in good faith on correct
Royal Mail - PLEASE NOTE that we package and dispatch goods in good
faith based on information received at time of purchase, and we are
unable to change any delivery information with respect to Royal Mail
shipping once goods have been dispatched. However, we can usually amend
delivery address details prior to dispatch *if we are notified
immediately the order is submitted - contact us on *0333 500 1234* *or
The welsh truffle company
If you do not receive confirmation from us your order may not have been
received. Please contact us by telephone.
UK Delivery charges
Please check the 'Delivery' section or call us for all UK delivery
charges. Please check the 'Delivery' option at the header of the website.
Export Delivery charges
Delivery charges will be quoted by phone for all orders. Restrictions
may apply to non-EU countries. The owners and operators of this website
will not be held responsible for any particular item contained in an
order being confiscated by authorities, or any import duties, which are
the responsibility of the recipient or donor.